Data Deletion

If you connected a WhatsApp Business number with the Connect with Facebook button:

• Sign in to Optyflo.
• Open Account → Connections.
• Choose the Optyflo WhatsApp tile, then Manage.
• Choose Disconnect, and confirm.

This immediately deletes the connection record we hold for that number: the WhatsApp Business Account ID, the phone number ID, the access token Meta issued to Optyflo and the two-step-verification PIN, if we set one. Optyflo can no longer send or receive on that number, and any message or status Meta still sends us for it is discarded without being stored.

Your message templates and past conversations stay in your workspace so your history is not lost. To remove those too, delete them in the app or ask us to delete your account (section 3).

Disconnecting in Optyflo deletes our copy of your access. To also revoke the access you granted on Meta's side:

• Meta Business Settings — open your business portfolio's settings, go to Integrations → Connected apps (or your WhatsApp Business Account's Partners in WhatsApp Manager), select Optyflo and remove it.
• Your Facebook account — open Settings & privacy → Settings → Business Integrations (on some accounts, Apps and Websites), find Optyflo and choose Remove.

You can do this before or after disconnecting in Optyflo. If you remove the app on Meta's side first, Optyflo simply stops being able to send on that number; disconnect it in Optyflo too so the stored connection is deleted.

We never request or store your Facebook profile, friends, posts or other personal Facebook data, so there is nothing of that kind to delete.

Email hello@optyflo.com from the email address on your Optyflo account, with the subject "Data deletion request". Include your workspace or business name and, if it concerns WhatsApp, the phone number you connected. If you cannot write from that address we will ask you to verify your identity another way before acting.

We acknowledge the request within one business day, complete it within 30 days, and confirm in writing when it is done.

If you are not an Optyflo customer but received a message from a business that uses Optyflo, write to that business first. If you cannot reach them, email us with the business name and your number or address; we will forward the request, suppress your number or address in that business's workspace, and tell you what was done.

• Your WhatsApp Business connection — WABA ID, phone number ID, access token and PIN.
• Your account and profile, team members and API tokens.
• Workspace content — contacts, conversations and messages (email and WhatsApp), delivery and engagement history, templates, campaigns, automations, webinars, quizzes, forms, uploaded files and recordings.
• Credentials for every other integration you connected.

Deletion is from our live systems. Our rolling database backups are overwritten on a regular cycle, after which the deleted data is gone from them too.

• Payment records — the Razorpay order and payment IDs, amounts, dates and the name and email they were made under, for wallet top-ups and plan purchases. We never held your card, UPI or bank details. Kept for as long as Indian tax and company law require.
• Credit-ledger entries — each top-up and each per-message charge, for the same accounting reason.
• Suppression records — addresses and numbers that unsubscribed, bounced or complained, so their opt-out keeps being honoured.
• Administrative audit records of actions taken on your account, which our Privacy Policy describes.

Meta keeps its own records of your WhatsApp Business Account under Meta's terms; deleting your data at Optyflo does not delete your WhatsApp Business Account or anything held by Meta.

Questions about deletion, or anything in our Privacy Policy: hello@optyflo.com — answered within one business day.